REFUND & RETURN POLICY

REFUND & RETURN POLICY – ZAYRA

Effective Date: July 2026
Last Updated: July 2026

At ZAYRA, customer satisfaction is one of our top priorities. We are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we offer a transparent and fair return and refund process as described below.

By placing an order on our website, you agree to this Refund & Return Policy.

1. GENERAL RETURN CONDITIONS

We accept returns under the following conditions:

  • The item must be requested for return within 30 days of delivery
  • The item must be unused, unworn, and in original condition
  • The item must include original packaging (if applicable)
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund or replacement.

2. NON-RETURNABLE ITEMS

For hygiene, safety, or practical reasons, certain items cannot be returned, including:

  • Personal care or hygiene products (if opened)
  • Perishable goods
  • Customized or personalized items
  • Items marked as “Final Sale”
  • Gift cards or promotional vouchers

We reserve the right to refuse returns that do not comply with these conditions.

3. RETURN PROCESS

To initiate a return, please follow these steps:

  1. Contact our support team at: support@zayra.com
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Ship the item back to the provided return address

Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

4. REFUNDS

If your return is approved:

  • A refund will be issued to your original payment method
  • Processing time: 5 to 10 business days (depending on your bank)
  • Shipping fees are non-refundable (unless the item is defective or incorrect)

5. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue
  • We will offer a replacement or full refund at no extra cost

We take full responsibility for shipping errors or product defects.

6. EXCHANGES

We only replace items if:

  • They are defective or damaged
  • You received the wrong product

If you need an exchange, contact us and we will guide you through the process.

7. ORDER CANCELLATIONS

Orders can only be cancelled within 12 hours after purchase, provided they have not yet been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

8. SHIPPING RETURNS

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The wrong item was sent

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

9. LATE OR MISSING REFUNDS

If you have not received your refund yet:

  1. Check your bank account again
  2. Contact your payment provider (it may take time to process)
  3. Contact your bank
  4. If still unresolved, contact us at support@zayra.com

10. INTERNATIONAL RETURNS

For international customers (outside Italy):

  • Return shipping costs may vary depending on location
  • Customs fees or import taxes are non-refundable
  • Processing time may be longer due to international shipping

11. FRAUD PREVENTION

We reserve the right to reject refund requests in cases of:

  • Suspected fraud or abuse of return policy
  • Excessive return activity
  • Misuse of products

12. CUSTOMER SUPPORT

If you need assistance with returns, refunds, or order issues, contact us:

ZAYRA Support Team

We aim to respond within 24–48 hours.

13. POLICY UPDATES

We may update this Refund & Return Policy at any time. Updates will be published on this page with the revised date.